At Wynnveda, we follow transparent communication and fair practices to ensure a smooth and trustworthy shopping experience for our customers.

Order Communication

• Customers will be notified via email or WhatsApp if:
  • Any item in the order is unavailable
  • Additional verification or information is required
• In rare cases where an order cannot be fulfilled, our support team will proactively inform you

Refund Policy

• If Wynnveda is unable to process or dispatch an order within 45 working days, a full refund will be initiated
• Refunds are processed to the original mode of payment only
• The refunded amount is typically credited within 5–7 working days, depending on your bank’s processing timeline
• If the refund is not reflected after 7 working days, customers are advised to contact their respective bank

Damaged-in-Transit Products

• Returns are accepted only for products damaged during transit
• Customers must:
  • Inform customer support within 48–72 hours of delivery
  • Share a clear unboxing video and images for verification
• Upon approval by the Wynnveda support team, the damaged product must be returned within 3 days
• No returns will be accepted without prior confirmation from customer support

Cancellation Policy (Important)

• ❌ No cancellation is allowed once an order is placed
• ❌ All orders on wynnveda.com are prepaid only
• ❌ Cash on Delivery (COD) is not available
• Customers are requested to review product details, address, and contact information carefully before completing payment

Returns & Deductions

• Orders once dispatched cannot be cancelled or returned, except in cases of transit damage approved by our support team
• Orders refused or undelivered due to incorrect address, unavailable recipient, or customer refusal may not be eligible for refunds
• Wynnveda reserves the right to evaluate each return request on a case-by-case basis

Security & Fraud Disclaimer

• Wynnveda does not conduct contests, giveaways, or promotional offers promising free products, cash, or prizes
• We will never request sensitive information such as:
  • CVV
  • PIN
  • OTP
  • Passwords
• Please do not respond to or share information with any unauthorized communication claiming to represent Wynnveda

Contact & Support

For assistance regarding orders, refunds, or returns, reach out to us at:

📧 Email: hello@wynnveda.com
📱 WhatsApp: +91 9489845450

Our customer support team is always happy to help.